Blog site of my notes for staff meetings - http://edtechservices.blogspot.com/ (You have found it!!)
Welcome -
New Faces Since Last Year
Lydia Warth - ITRC
Lisa Kidder - ITRC
Jeff Porter - Meridian PT-VIM
Sarah Buck - Pocatello PT-VIM
New Meridian Building
Status of the video classroom installs
Status of the Office Moves
Pharmacy has three new dedicated rooms and their own VIM
- no more direct involvement from us)
PA continues to have their own room and operating staff
Nursing has their own room still but we will continue to operate it for them
- and schedule with permission
Four general purpose video classrooms that we will continue to schedule and operate
Time Clock Plus
Continues to be the student way to clock in and clock out for shifts
Wednesday it is going down while it moves to a new server
Ann Adamcik is going to be helping with the software and database mgmt going forward
Time Cards for the Rest of Us
I need time cards turned in on payday Friday or before
Rural Video Network
Rural Network of video sites is going away.
Malad and Blackfoot remain - for now - Blackfoot is the only site likely to continue
The Idaho Education Network (IEN) will likely bring video to many of the same sites
ISU very likely will provide programming via the IEN for rural sites in Idaho
Portal Work (BengalWeb)
Doesn't really affect anyone beyond myself and Bobbie
Student portal will become available in October
My time should be less committed to ERP after launch
Budget Issues
We took a significant budget cut across the board for this fiscal year
The biggest impact is on student and part time help
Material and communication budgets were cut also
No longer have a shared ISU classroom budget
I'll probably be harping more about budgets this year than in years past
We are truly down to a barebones budget - nothing left to give back
Customer Service
High level of scrutiny by administration on this right now
ISU cares is a program that gets seen by ADMIN
If someone wants to recognize you - as them to fill out an ISU cares form
We have only had positive comments so far - other departments on campus not so
We can't rest on our laurels - lets keep focusing and improving on it
Customer Service Keys
Stay close to your customers - know their names - understand why they do what they do
Look for ways to exceed their expectations (equity theory)- without budget impacts........
Seek Feedback from Customers - be receptive to complaints and input
Help Students get answers/assistance - even when we are not the ones that can provide it directly
We communicate constantly with our customers - phone/voice tone, body language, atmosphere, webpage, etc.
We need to help our student employees recognize what they are communicating to customers - eye contact, smile, use the magic words, etc.
Do we have organizational behaviors/culture that convey poor customer service?
Open Forum - What do you want to talk about?
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